Frequently Asked Questions
Everything you need to know about shopping with Evael.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Orders over $50 qualify for free standard shipping within the continental United States.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unused condition. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Evael accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout based on the destination.
Are your products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. Please refer to the specific product page or contact our support team for more details on individual items.